Property Management Services

Introduction

During challenging market conditions property owners need no nonsense professional advisors, the Citywide team will manage your property more effectively to minimise tenant dissatisfaction and protect the long term value of your asset.

A recent Estates Gazette survey (Nov ‘09) illustrated the frustration felt by tenants with the way service charges are being administered and in particular the manner in which some agents handle procurement. At Citywide we work closely within the RICS code of practice to deliver a consistent and ethical service charge solution which is tailored to your tenants and the building.

Our multi-talented team handles the day to day management of revenue, procurement, facilities, onsite personnel, safety and security. We combine our management expertise with cutting edge technology to meet both owner and occupier needs.

Service Charge Provision

We provide and administer contracts for the successful operation of service charge administration. We can:

Provide all necessary site services and supervise maintenance/service contracts
Respond quickly to maintenance issues
Maintain the fabric of the building, internal and external decoration of premises
Employ on site staff
Carry out repairs/renewals and be proactive with maintenance
Ensure compliance with legislation

Financial Administration

- Rent invoicing, collection and early client payment
- Service charge and insurance premium collection
- Quarterly statements
- Preparation of expenditure budget
- Preparation of interim and year end accounts
- Issuing balancing charges/credits
- Liaise with auditors
- Contractor appointment through tender selection
- Maintenance programme design and implementation

Asset Enhancement

Our team will work closely with you to maximise your income by:

Lease re-structuring
Rent reviews
Lease renewals
Ensuring tenants comply with their lease obligations
Deeds of variation
Licences for assignment
Licences for alterations
Buying and selling investments
Preparation and service of interim/terminal/final schedules of dilapidations.
Party wall disputes
Health and safety risk assessments
General landlord and tenant dispute resolution
Preparation of regular portfolio valuations
Liaising with local agents for the marketing of vacant units

Testimonials

"As an overseas investor, I have found the services provided by Citywide to be first class. We have established a simple web based reporting system which enables me to view anything to do with my properties (financial ledgers, lease copies, recent photos, etc) from my home in Cannes".

Peter Frankel, Cannes

"My portfolio was previously split between two major firms of surveyors and I was not satisfied with the service from either company. Although my portfolio extends to a dozen retail and office buildings, I am still considered "small fry" by the large firms. Citywide is totally different. I have a single point of contact who knows everything about my portfolio and the same individual knows all of my tenants. I believe this is why all rents are now paid efficiently and tenants choose to remain and renew when their leases expire".

David Ezekiel, Docklands, London E14

"Gary Wayne and his team really care about my commercial portfolio. They look after my properties with absolute efficiency. They care for the properties and look after the tenants as if they belong to them personally".

Valdis Berzins, Latvia

"Collecting service charges and arranging the redecoration of buildings has always been hard work in the past. The management team at Citywide liaise with the tenants and consult with them regularly ensuring that the tenant`s "buy-in" to our ideas. Life is so much simpler now".

Property Management Services